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Frequently Asked Questions


Go Ahead. Ask Away.

Jane

Who is Jane?

Jane is every girl and every woman who ever lived. There is a connection that runs through us all. A bond. The embodiment of this bond is Jane.

That makes sense. So who is behind this company?

LoveJane was started by Helen Walsh at her kitchen table, alongside her two teenage daughters. It was started out of love for girls, women and all things beautiful. Read more of our beautiful story.

Our Products

Are your products safe?

Absolutely. Everything LoveJane sells has passed all U.S. and Canadian safety tests. As a new company, we are still awaiting European safety test approval. We’ll let you know when we have that, too.

All LoveJane products are free of dyes, scents, and chemical additives. They are all hypoallergenic, non-toxic, BPA-free, lead-free, phthalate-free and paraben-free. In other words, they are free of anything you would not want to put in or on your most private parts. As we say, beauty is as beauty does.

Are you approved by the FDA?

Of course. We are registered with, and all applicable products have been approved by, the FDA. We created LoveJane out of love for our own daughters and wouldn’t settle for anything less.

What about Toxic Shock Syndrome?

This information you need to know before using tampons. Don’t be scared. TSS is rare. According to the CDC it affects one or two of every 100,000 women ages 15-44. We tell you about it here because it’s serious and requires immediate medical attention. All of our tampons come with an information sheet to help you understand how to prevent TSS and look out for the symptoms. If you are menstruating and have a high fever with vomiting, especially if you have been using tampons, seek medical help right away.

Where do LoveJane products come from?

Love Jane cares about girls and women everywhere. To that end we work tirelessly to ensure that the factories (in China, Israel, and the USA) from whom we source our products abide by our “Beauty is more than Skin Deep” philosophy. All our factories are vetted and inspected by Bureau Veritas, a global leader in safety and social responsibility.

Has any of your products been tested on animals?

Nope. We wouldn’t dream of it.

Are your mailing boxes discreet?

Our packages are discreet and lovely. Your supplies will come in a white box. The mailing label will say LoveJane, but nowhere on the package will it refer to periods, menstruation or the supplies that go along with that. We designed our packages to be delightful in your mailbox.

Your Order

What if I have a question about my order?

We have an answer. (Or at least we’ll find you one.) Please email us at hello@lovejane.com and let us know what’s up.

Can I return my products?

We work hard to make products every woman will love, and we hope you do too. Unfortunately, due to the nature of our products, we are not able to accept returns.

If your product doesn’t arrive or comes damaged in any way, we’re here to help. Simply email us at hello@lovejane.com.

How much will I pay for shipping?

Shipping costs are calculated at checkout. We use standard USPS shipping.

Subscriptions

How do LoveJane subscriptions work?

So glad you asked. When you sign up for a subscription, you’ll receive your selection automatically every month until you cancel. This is a wonderful way to have your gorgeous period supplies delivered to your apartment, dorm room or house every month.

How will I be billed for my subscription?

Your credit card will be billed monthly.

What if I want to cancel or change a subscription?

If you want to cancel or change a subscription, all you have to do is email us at hello@lovejane.com. As long as we haven’t mailed out your next month’s delivery we will cancel right away. If we have already put your next month’s in the mail, it will be your last delivery and charge.

Anything Else?

Anything at all?

We love to hear from our LoveJane family. If you have any questions, comments, ideas, concerns or stories to share, please reach out to us at hello@lovejane.com. We’re here!

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